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8328 Indian Bluff Trail, Ft. Worth, TX 76131
E-mail: chirym@yahoo.com
HOTEL AND RESORT MANAGEMENT
Front Office Management Personnel with solid Front Office Experience including Front Desk, Night Audit, PBX, Reservations, Bell Staff and Guest Services, in Four/Five Diamond properties ranging as small as 209 rooms to 3000 rooms properties. Possess exceptional attention to detail and follow up as well as excellent time management and listening skills. Understand the importance of working closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly. Recognize the importance of meeting and exceeding guest expectations to ensure return clientele.
Key Operational and Management Qualifications Include:
•Strategic, Operational and Financial Business Planning
•Competitive Analysis and Market Planning
•Marketing, Sales and Promotion Campaigns
•Creative Branding and New Product Introduction
•Crisis Management
•Quality Customer Service Assurance and Retention
Bachelor of Science: Hotel and Restaurant Management – University of North Texas, School of Merchandising and Hospitality Management
Certificate: Revenue Management – Cornell University, School of Hotel Administration
PROFESSIONAL EXPERIENCE
SHERATON LONG ISLAND HOTEL, Smithtown, NY 2007-2010
Assistant Front Office Manager
•Improved guest relations and enhanced overall guest experience
•Controlled costs and tenaciously provided quality service
•Strengthened financial performance by reducing expenses, and up-selling services
•Reduced employee turnover by developing a team-spirited organization, and employees
•Revenue optimization by handling key pricing and yield management responsibilities
THE PALACE HOTEL, New York, NY 2006-2007
Assistant Front Office Manager
•Oversaw Front Office operations of a 5 Star, 4 Diamond 900-room luxury hotel
•Supported the Director of Front Office in property/operations management, maintained budget, met goals
•Facilitated continual training and development that greatly improve staff morale
•Managed labor productivity, forecasting and scheduling significantly lowering overtime costs
•Established supply par levels to ensure proper supplies on hand at all times
MILFORD PLAZA HOTEL, New York, NY 2004-2006
Front Desk Manager
•Responsible for daily Front Office operations of a 1300-room hotel including but not limited to scheduling, staffing and quality management
•Directed over 30 employees including Bell Staff/Guest Services, Switchboard
•Actively participated in the recruiting process
•Supervised collective bargaining agreement, participating with delegates and union officials
THE LOEWS REGENCY HOTEL, New York, NY 2001-2004
Front Office Agent
•Accountable for a multitude of activities with respect to Front Office such as: auditing guest accounts, cash handling, expediting check-in/out, establishing room reservations, coordinating the bell staff fronts, and handling guest requests
•Selected by Loews New Orleans hotel to be part of the opening task force team
•Nominated four times for employee of the month
FOUR SEASONS RESORT & CLUB, Dallas, TX 1998-2000
Conference Concierge
•Managed Business Center operations for the properties 357-room 5 star resort, specializing in high-end goaled meetings
•Served as the Executive Liaison between the clients, and the hotels Conference Management, Sales, Banquets, Audio Visual, and Rooms Division
WALT DISNEY WORLD RESORT, Orlando, FL 1998
Front Desk Hostess
•Graduate of Disney’s College Program, stationed at Disney’s Caribbean Beach Resort a 3000-room property
•Primary responsibilities included Front Desk activities but cross trained with Concierge, Housekeeping, Bell Staff and Guest Services
References:
•Available Upon Request
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